Guffey, Mary Ellen. Business communication : process and product / Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin. - 2nd Canadian ed. - Toronto : ITP Nelson, 1999. - xix, 578, [80] p. : col. ill. ; 26 cm + 2 computer disks (3 1/2 in.). Includes bibliographical references and index. ISBN: 0176073337 (pbk.) 9780176073336 (pbk.) 0176166505 (bound) Nat. Bib. Agency Control No.: 989308502 Subjects--Topical Terms: Business communication.Business writing. LC Class. No.: HF5718.3 / .G82 1999 Dewey Class. No.: 651.7